This page contains responses to the agency survey for January 26, 1997.

Click here to see the same responses organized by question.

Click here to see a list of responding organizations' names together with their location and date of response.


January 26, 1997

NetNoir, Inc.
Organization Name
NetNoir, Inc.
Organization City
San Francisco
State/Province
California
Country
USA
Organization's Geographic Service Area
AOL community, international
Number of full-time and part-time employees (paid staff)
no response
Respondent's Name
Mary D Gay
Respondent's Position
Director of Community Relations
Organization's Web Site Address
www.netnoir.com
Respondent's Role in Working with Volunteers at Organization
I am responsible for all aspects of remote staff management, including basic training.
How did you hear about this Project?
no response
What other staff have involved volunteers virtually at your organization?
no response
Approximately how many of your online volunteers provide technical assistance to your staff or to other volunteers?
12
Please describe the kinds of activities these technical assistance volunteers provide to your organization:
Some of our volunteers research information on the web, design and distribute newsletters and provide to be posted online. In addition, they host chatrooms, post messages to message boards, respond to mail from members.
Approximately how many of your volunteers provide direct support to clients / recipients of service via the Internet?
40+
Please describe the kinds of volunteer activities these direct contact volunteers provide to your organization:
They host chatrooms, post messages to message boards, respond to mail from members. Also handle online promoting
How did you recruit the volunteers you involve(d) via the Internet?
no response
How did you screen/orient the volunteers you involve(d) via the Internet?
Our volunteers are members of the American Online's community. We have a few who heard about our service through friends and contacted us to help.
How do you supervise and recognize/reward online volunteers for their contributions?
We have teamleaders but I continue to have daily contact with the volunteers We recognize/reward the hosts by featuring them online and offering contests with cash or merchandise as prizes.
Have you ever surveyed these online volunteers about their experiences with your organization?
no response
What factors in your organization have promoted the success of your virtual volunteering program?
no response
What factors in your organization have impeded the success of your virtual volunteering program?
no response
Please add any other comments you would like to send to us:
no response


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