This page contains responses to the agency survey for February 21, 1998.

Click here to see the same responses organized by question.

Click here to see a list of responding organizations' names together with their location and date of response.

February 21, 1998

Northland Public Library

Organization Name

Northland Public Library

Organization City

Pittsburgh

State/Province

PA

Country

USA

Organization's Geographic Service Area

Allegheny County

Number of full-time and part-time employees (paid staff)

80

Respondent's Name

Patricia A. McCarthy, CVA

Respondent's Position

Dir/Vol Svcs

Organization's Web Site Address

pgh.net/northland-library

Respondent's Role in Working with Volunteers at Organization

The Dir of Vol Svcs is responsible for the structure and management of the volunteer program and supervises over 300 volunteers.

How did you hear about this Project?

no response

What other staff have involved volunteers virtually at your organization?

Coordinator of the Microcomputer Resource Center

Approximately how many of your online volunteers provide technical assistance to your staff or to other volunteers?

15

Please describe the kinds of activities these technical assistance volunteers provide to your organization:

There are two categories of volunteers at the computer center who provide technical assistance. One of which is the trainers, who conduct training classes for adult, teaching the basics of computer usages and the other is the assistants who provide help to users on the computers and the internet.

Approximately how many of your volunteers provide direct support to clients / recipients of service via the Internet?

no response

Please describe the kinds of volunteer activities these direct contact volunteers provide to your organization:

no response

How did you recruit the volunteers you involve(d) via the Internet?

Through direct recruitment in monthly library newsletter and word of mouth

How did you screen/orient the volunteers you involve(d) via the Internet?

Through one-on-one interview process and observation.

How do you supervise and recognize/reward online volunteers for their contributions?

Through personal notes, one-line thanks yous, etc.

Have you ever surveyed these online volunteers about their experiences with your organization?

Yes, both verbal and written.

What factors in your organization have promoted the success of your virtual volunteering program?

On-site orientations and personal conversations with volunteers and clients.

What factors in your organization have impeded the success of your virtual volunteering program?

Lack of qualified volunteers periodically.

Please add any other comments you would like to send to us:

no response